FAQ's
Where are you based?
We’re proudly based in Rio de Janeiro, Brazil, and ship worldwide from here.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and estimated delivery times will be shown at checkout.
How long does shipping take?
Brazil: 3–7 business days
- North America: 7–21 business days
- Europe: 10–25 business days
- Other international: 10–30 business days
Shipping times vary depending on your location and customs processing.
Do I have to pay customs duties or import taxes?
Possibly. International orders may be subject to customs, duties, or import taxes, which are the buyer’s responsibility. Please check with your local customs office.
Can I return or exchange my order?
Yes — we accept returns and exchanges within 14 days of delivery, as long as items are unworn and in original condition.
Note: Sale items are final sale and cannot be returned.
Who pays for return shipping?
Customers are responsible for the cost of return shipping. We recommend using a trackable service.
Do you offer refunds or store credit?
We offer refunds or exchanges — no store credit at this time.
How do I start a return or exchange?
Just email us at hello@bossacarioca.com with your order number and reason for return or exchange. We’ll walk you through the next steps.
How can I contact you?
Email us anytime at hello@bossacarioca.com. We’ll get back to you within 24–48 hours, Monday through Friday.
How can I contact you?
Email us anytime at hello@bossacarioca.com. We’ll get back to you within 24–48 hours, Monday through Friday.